Treat yourself to a more comfortable experience, including:
- Expedited entry into the festival
- Air-conditioned restrooms in select areas of the festival
- Exclusive lines for select bars
Buy early and save! Prices will increase, and tickets may sell out. Avoid scalpers and scammers; purchase passes ONLY through Ticketmaster. Learn all there is to know about purchasing tickets, and see our Ticketing FAQ for answers to your questions. Comfort Pass is all ages.
How to Purchase Tickets
The easiest and safest way to buy your tickets is through Ticketmaster.com.mx, since the site has the capacity to process 4,200 simultaneous transactions (while phone transactions are limited to only 350 and Ticketmaster Outlets are limited to 190).
All international orders will be held at the festival box office.
To purchase tickets over the phone, please call Ticketmaster’s call center at +52(55)53259000. You can also purchase tickets at any Ticketmaster outlet.
The only place to buy tickets with no extra fees is at Palacio de los Deportes’ box office, located near door 7, open from 10am–18pm CT, Monday–Sunday.
IMPORTANT: Even if the Ticketmaster system says all accounts are canceled 48 hours before the show, rest assured that all accounts purchased with a non-Mexican credit card will not be canceled and will be available at Will Call on show day. If you have any doubts regarding this point, please contact us with your confirmation number to double check.
We do not sell any backstage passes or meet & greets for the festival.